Hi,
how can we help you?
Using your account
Our policies
Our support team is always here to assist you 24×7.
Please feel free to contact us for any general inquiries or if you have an order issue by using the below buttons or giving us a call at +966 58 207 2239.
Most frequent questions and answers
Rainy Clouds OG is the platform for style. We were founded in 2019 to bring trust to the sneaker community. Rainy Clouds OG is an online high-end retail e-commerce platform centered around customers. Rainy Clouds OG is a luxury technology platform that aims to deliver a sophisticated lifestyle through runway urban fashion and authentic sneakers. Beyond an online shopping portal, Rainy Clouds OG is a way of life.
Our commitment to authenticity starts with our staff. The employees of Rainy Clouds OG are the most experienced and passionate in the business, with a wealth of expertise that in many cases reaches back decades. Every member of the team understands that our marketplace runs on trust and that their knowledge and training are the foundations of that trust. In addition to our staff’s unrivaled expertise, we also boast the most thorough inspection process in the business. Unlike some marketplaces, we physically inspect our inventory and demand that our sellers have proof of purchase as well.
Sometimes our payments processor is unable to complete your purchase. This can be for a number of reasons, Please review the information entered and contact the card-issuing bank. If you’re still having issues, please contact us for additional assistance.
Yes. If you changed your mind, get in touch. We always want you to be 100% happy with your purchase.
KSA Shipping: It will typically take 15-20 business days to be delivered. For international orders, delivery times vary due to customs. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
There are some circumstances, in which Rainy Clouds OG is unable to complete the order. For sneaker orders, we will make every effort to find a replacement in a timely manner, but if unsuccessful, your order will be canceled.
When you update payment or shipping information on your account, you may see a pending transaction of $1 appear on your credit card statement. This is a temporary authorization hold to verify your payment method that will be reversed automatically, typically within 5-7 business days.
For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout. If your order is returned to us as undeliverable, your item(s) will be placed into Rainy Clouds OG inventory under your account. If you still have not received your order, Rainy Clouds OG will assist you in filing a missing package investigation with the courier on your behalf. A missing package investigation can take anywhere between 7-10 business days. Approved claims may be refunded. Rainy Clouds OG reserves the right to deny any claim or request for a refund in connection with a pattern of fraudulent user behavior that Rainy Clouds OG determines in its sole and reasonable discretion should result in the suspension or termination of such user’s account.
You can simply submit a ticket via the Rainy Clouds OG website — go to the Profile tab and tap Orders. You can also contact us through email, WhatsApp or Instagram. To help us resolve your issue as quickly as possible, please be sure to include photos of the items as received for our team to review.
Yes. Contact our customer service team and they will help you out.
If you are not 100% happy with your item, you have 3 days to request a return as long as the item in its original state. Rainy Clouds OG reserve the right to reject returns of used/damaged items.
Rainy Clouds OG subsidizes the cost of shipping. When a return is initiated, Rainy Clouds OG asks that you cover the difference in shipping costs.
You have 3 days from the date you received your sneakers to request a return and ship your shoes. The sneakers will then go through our evaluation process which can take up to 7 days from receipt. Once approved, Rainy Clouds OG will refund you for the amount paid, less the shipping costs to and from you. The refund will be issued in the form of store credit or to the method used for purchase.
You have 3 days from the date you received your sneakers to request a return and ship your shoes. The sneakers will then go through our evaluation process which can take up to 7 days from receipt. Once approved, Rainy Clouds OG will refund you for the amount paid, less the shipping costs to and from you. The refund will be issued in the form of store credit or to the method used for purchase.
If the item is not shipped within three (3) days of receiving a return label, the order will not be eligible for a return.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, and less any priority processing fee paid. Refunds will be in either store credits or the original method of payment. Please allow your financial institution 7-10 business days (Sunday – Thursday excluding holidays) to fully process the refund.
Rainy Clouds OG charges a value-added tax (VAT) on qualifying orders that are shipped to Saudi Arabia.
We will collect sales or use tax (collectively “Sales Tax”) on purchases of taxable items from buyers located in Saudi Arabia where we have determined that we have a legal obligation to collect Sales Tax for such purchases. In some cases of offers, the price is referred to as “including VAT”.
If you are an international buyer at checkout you will be charged a cross-border e-commerce tax in compliance with applicable laws and regulations in your country. This tax is meant to represent all applicable customs duties and taxes and no additional charges should be incurred upon your receipt of the item(s). If you do not enter this information at checkout, you will be liable for any applicable customs duties and/or taxes charged by the carrier upon receipt of your item(s).