I received my order but it’s in a different condition than expected. What do I do?
You can simply submit a ticket via the Rainy Clouds OG website — go to the Profile tab and tap Orders. You can also contact us through email, WhatsApp or Instagram. To help us resolve your issue as quickly as possible, please be sure to include photos of the items as received for our team to review.
Why is there a $1 charge on my credit card statement?
When you update payment or shipping information on your account, you may see a pending transaction of $1 appear on your credit card statement. This is a temporary authorization hold to verify your payment method that will be reversed automatically, typically within 5-7 business days.
Can I cancel my order?
Yes. If you changed your mind, get in touch. We always want you to be 100% happy with your purchase.
When will I receive my order?
KSA Shipping: It will typically take 15-20 business days to be delivered.
For international orders, delivery times vary due to customs.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
Why was my order canceled?
There are some circumstances, Rainy Clouds OG is unable to complete the order. For sneaker orders, we will make every effort to find a replacement in a timely manner, but if unsuccessful, your order will be canceled.
I never received my order. What do I do?
For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout. If your order is returned to us as undeliverable, your item(s) will be placed into Rainy Clouds OG inventory under your account.
If you still have not received your order, Rainy Clouds OG will assist you in filing a missing package investigation with the courier on your behalf. A missing package investigation can take anywhere between 7-10 business days. Approved claims may be refunded.
Rainy Clouds OG reserves the right to deny any claim or request for the refund in connection with a pattern of fraudulent user behavior that Rainy Clouds OG determines in its sole and reasonable discretion should result in the suspension or termination of such user’s account.
Do you accept purchases over the phone or email?
I’m having issues purchasing. What do I do?
Sometimes our payments processor is unable to complete your purchase. This can be for a number of reasons, Please review the information entered and contact the card-issuing bank. If you’re still having issues, please contact us for additional assistance.
How do I place an order?
Browse items for sale, select your size, and tap “add to cart.” After you tap checkout, enter your contact information, select a payment option and your items will soon be on their way to you.
Does the card have to match the name?
The card does not have to match the name on the account that is selected. However, all orders go through a safe transaction review to ensure there is no fraudulent activity. If the name does not match, it may get flagged by our payment processor.
I placed an order, but didn’t receive a confirmation email.
Tap on the Profile icon, then Orders to make sure your order was processed. If you see that it was, click Settings and Edit Profile to make sure we have your email address correctly. You can also contact us for additional assistance.
How much does the Assurance of Authenticity cost?
We want you to feel comfortable when you purchase on Rainy Clouds OG, which is why we offer the Assurance of Authenticity at no additional cost to you.
Do you calculate foreign currency exchange rates?
All fees are listed in Saudi Arabia Riyal unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in US dollars. If you opt to pay in your local currency:
We’ll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
If you return a purchase that was purchased in your local currency, you will receive Rainy Clouds OG Credit in the amount you paid in your local currency converted to USD.
Offers can only be made in Saudi Arabia Riyal at this time. We may display approximate conversions to help you make the best offer.
Some payment methods may not be supported.
Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. Rainy Clouds OG takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.
What payment options do you accept?
We accept several methods of payment. If you purchase items in Saudi Arabia, we accept MADA, Visa, MasterCard, and Tabby. Alternate methods of payment include Apple Pay.
What is Tabby and how do I use it?
We’ve partnered with Tabby to offer a buy now pay later option for Saudi Arabia, UAE, Kuwait, Bahrain users, so you can get the items you want now and pay for them in four equal installments, interest-free. Simply select Tabby at checkout, provide basic information and get an approval decision instantly. The only fees are late fees for missed payments. To learn more about Tabby, visit